Contact & Policy
You can contact one of our Lash Experts Monday – Friday between 9:00am – 5:00pm PST at Shop@ElevenLashes.com or via phone at (888) LASH-911.
We strive to ship all orders within 24 hours of order placement. However please allow 48 hours from the time the order is placed to receive tracking and shipment information. Please be advised during peak holiday sales such as Black Friday orders will packed in order received and shipped within 24-48 hours depending on volume of order placement. If your order is placed on a federal holiday please be advised your order will be packed and shipped immediately on the following Tuesday in ordinance with USPS postal service holiday scheduled closings.
To better assist you please email us within 7 days from the day you received your item with the subject line "RETURN INQUIRY".
Please provide us with your full name, date, order number, amount of items, and details of your return in the email.
Photos showcasing the package to ensure that they are unopened and unused.
We will provide you with a Returns Merchandise Authorization number (RMA Number) along with a return form.
Please fill this form out as detailed as possible and include it in the package along with your original invoice.
You must contact us at email@example.com within 7 days of delivery.
Domestic returns must be shipped back to us within 7 days from the day of delivery or it will not be accepted (14 days for international returns.)
Item must be returned in the same condition in which it was sent to you. (attached to the tray.)
Return shipping must be by a traceable method to ensure safe and documented delivery
Purchases made with a discount/sale code will not be eligible for a refund.
Shipping will not be refunded
- Shipping disclosure
Due to the use of public mailing agencies, international shipments are liable only if there is no shipment confirmation. USPS does not offer confirmation of delivery international packages in the weight class of oz and first class mail. Please select your shipping options accordingly.
NOTE: Packages with no RMA number will not be processed.
we reserve the right to reject a return if we deem it is not in the required condition.