Black Friday Extravaganza

Viral Vegan Bold Colored Lashes

Viral Vegan Bold Colored Lashes

Eleven Lashes Viral Vegan Bold Colored Striped false eyelashes

Essentials & FAQ

Application & Care

 HANDLE WITH CARE

Remove the lashes gently from the eyelash tray with your hands or  tweezers. Do not tug on the fur, only handle from the band.

MEASURING TO TRIM

Fit the lashes to the base of your natural lash line. Trim any excess from the outer corner with small scissors.

GLUE APPLICATION

Apply your  lash glue along the entire  band. Wait for a  few seconds for the glue to become sticky.

LASH APPLICATION

Apply the lashes to the  base of your natural lash line, and hold for a few seconds for it to dry.

FAQ

Can I curl my Eleven Mink Lashes?
Yes. Our mink Lashes are made from 100% real mink fur, which have similar curl holding qualities as human eyelash. Apply curl as necessary.
Can I wash my Eleven Mink Lashes?
No. We do not recommend soaking or cleaning your Eleven lashes as water and other chemicals can ruin the natural curl and qualities of mink fur, and will shorten the life span of these beautiful lashes.
What kind of eyelash glue do you recommend?
We recommend any latex-free lash glue. Preferably a glue that is formulated for mink lashes that is extra gentle, provides an all-day hold and dries invisible.
How long will my Eleven Mink Lashes last?
With proper love and care, your Eleven Mink lashes can last up to 25 uses. Some natural shedding of the fur may occur over time, this is normal. To preserve the longevity of your lashes, never tug on the individual strands and handle with care. 

Contact Us

How do I contact customer service?

You can contact one of our Lash Experts Monday – Friday between 9:00am – 5:00pm PST at Shop@ElevenLashes.com or via phone at (888) LASH-911.

Shipping

We strive to ship all orders within 24 hours of order placement. However please allow 48 hours from the time the order is placed to receive tracking and shipment information. Please be advised during peak holiday sales such as Black Friday orders will packed in order received and shipped within 24-48 hours depending on volume of order placement. If your order is placed on a federal holiday please be advised your order will be packed and shipped immediately on the following Tuesday in ordinance with USPS postal service holiday scheduled closings. 

RETURNS POLICY
Eleven Lashes wants all of our customers to be 100% completely satisfied with their purchase. Our gorgeous lashes are examined before we ship them out to our customers, to ensure a high level of quality in the lashes you purchase. Products are then packaged carefully to ensure minimal chance of damage during transit.
*Our Lashes are USA handmade please be advised each set of lashes will not be identical buyer resumes all risk
NO REFUNDS, STORE CREDITS ONLY
We strive to please all customers
and provide you with the best quality service; however,
Occasionally an item does not meet a buyer's expectations.
If you are not pleased with your purchase you are more than welcome to contact our customer service at shop@elevenlashes.com to discuss the nature of your inquiry.
RETURNS 
Due to the fact that we provide several pictures of our lashes and thoroughly exam all items before placing them in our inventory and shipping them out to you, we do not accept returns, all sales are final. However, in the unlikely event that you receive a defective item all requests made within 7 days will be eligible for  store credit. We DO require that you email pictures of the defective product prior to receiving your RMA number. Store credit will only be issued to packages received in the exact same condition in which it was sent to you. Should an item be received with obvious signs of wear, the item will be returned to sender and we will not issue a store credit.
Eleven Lashes reserves the right to reject any return.

To better assist you please email us within 7 days from the day you received your item with the subject line "RETURN INQUIRY".
  • Please provide us with your full name, date, order number, amount of items, and details of your return in the email.

  • Photos showcasing the package to ensure that they are unopened and unused. 

  • We will provide you with a Returns Merchandise Authorization number (RMA Number) along with a return form.

  • Please fill this form out as detailed as possible and include it in the package along with your original invoice.

TERMS & CONDITIONS OF YOUR RETURN
  • You must contact us at shop@elevenlahes.com within 7 days of delivery.

  • Domestic returns must be shipped back to us within 7 days from the day of delivery or it will not be accepted (14 days for international returns.)

  • Item must be returned in the same condition in which it was sent to you. (attached to the tray.)

  • Return shipping must be by a traceable method to ensure safe and documented delivery

  • Purchases made with a discount/sale code will not be eligible for a refund.

  • Shipping will not be refunded

  • Shipping disclosure
    Due to the use of public mailing agencies, international shipments are liable only if there is no shipment confirmation. USPS does not offer confirmation of delivery international packages in the weight class of oz and first class mail. Please select your shipping options accordingly. 
 Once we have received your return, have inspected the items; we will contact you via email and issue a store credit for the items we receive minus shipping.


SALE ITEMS
Please be advised all sale items, referring to store mark downs are final sale. This policy excludes coupon code discounts. However if you purchase an item that is on sale and use a coupon code the policy applies. 

Disclaimer
NOTE: Packages with no RMA number will not be processed.
ELEVEN LASHES WILL NOT BE HELD RESPONSIBLE FOR PACKAGES LOST IN TRANSIT. 
NOTE:Returned items not received in their original state will be automatically returned to the customer at customers expense. 
we reserve the right to reject a return if we deem it is not in the required condition.
 
ELEVEN LASHES reserves the right to reject any return for any reason.
Shipping costs are non-refundable or eligible for store credit.

Legal

As described in our Privacy Policy, we collect personal information from your interactions with us and our website, including through cookies and similar technologies. We may also share this personal information with third parties, including advertising partners. We do this in order to show you ads on other websites that are more relevant to your interests and for other reasons outlined in our privacy policy.

Sharing of personal information for targeted advertising based on your interaction on different websites may be considered "sales", "sharing", or "targeted advertising" under certain U.S. state privacy laws. Depending on where you live, you may have the right to opt out of these activities. If you would like to exercise this opt-out right, please follow the instructions below.

If you visit our website with the Global Privacy Control opt-out preference signal enabled, depending on where you are, we will treat this as a request to opt-out of activity that may be considered a “sale” or “sharing” of personal information or other uses that may be considered targeted advertising for the device and browser you used to visit our website.